Comments on: My Frustrations with Dell’s Customer Service

By: tiredofyourPAB

tiredofyourPAB — Sat, 14 Apr 2012 01:46:27 +0000

Buy not by DELL misspelled too pissed to type.

By: tiredofyourPAB

tiredofyourPAB — Sat, 14 Apr 2012 01:43:09 +0000

I called for the 18th time since I’ve had this piece of crap of a laptop, because the blu ray quit and I didn’t call until the warranty expiration. So I spent 250 on an extended warranty to get this fixed. Called at the beginning and Tech support stated that the blu ray software company you all do business would not make good their product and was in the process to get it resolved and to call back at a later time, which I did this past weekend. This Marsha person from Mississippi started remote fix, stated her supervisor told her to go to lunch (I’m in Texas Mountain time and it was 830 pm my time) and she would call back. She called back and I ran to pick up the phone and missed the call. At this time my computer is doing a repair loop and was totally screwed up. I called back and another person stated “Marsha” was on another call. Marsha’s notes stated that the problem was resolved BULLSHIT!!!!!!!!!! and I would have to pay 219 dollars to get it fixed. I had an IT friend look at it and he said she screwed it up BIG TIME conducted a dock to acquire my data and installed Windows 7 for me. Still no blu ray. I will post EVERYWHERE (facebook, twitter, youtube, and anyone else that will listen to gather together and start a class action suit against Dell and all their products that have failed and their lying tech support. DO NOT BY DELL, I WORK FOR THE GOVERNMENT AND WILL DO MY BEST TO KEEP CONTRACTING FROM BUYING FROM THIS LOUSY PRODUCT WITH LESS THAN DESIRABLE TECH SUPPORT

By: Anders

Anders — Mon, 17 Oct 2011 22:49:12 +0000

You had me listening until you mentioned buying a Mac. The real answer would be to build your own computer, it’s not that hard.

By: Frenchie

Frenchie — Thu, 02 Jun 2011 22:09:09 +0000

The customer service at DELL is not really good, to say the least, and the HR is even worse than the customer service. Luckily i never bought a DELL, I always buy HP or ACER.
Screw DELL

By: veryundell

veryundell — Tue, 12 Apr 2011 20:00:36 +0000

fuck dell i have battled with my laptop for 3 days and lost grrrrr,for days now i have been trying to reinstall the crap factory vista cd,the sneaky dirtbags never provided a sata driver it needs ,now i have said driver and guess what .. it don’t work,i have reinstalled many pcs and lappys but this thing sux real bad , trawled through days of bs online answers tryed everything even xp it spat that out too i’m never buying a dell ever again,there shit fails too much,own brand os think they smart but they aint, stick to actually building computers leave the os to the people that know what they’re doing,their tech support is as good as pc worlds clueless idiot tech guys,trying to get milk from a 3 legged rocking horse

By: dave

dave — Sun, 27 Feb 2011 16:18:02 +0000

fuck dell and there lies of warranty and support. I bought a laptop with the full 3 year warranty. I have had one issue after another. First I bought it a month before win7 came out. the product page said it was compatible and when I called tech support I was told it would be no issue to upgrade and would have effect on my warranty. Now the computer goes to sleep and does not wake up. I called tech support and they sent me to paid support that they don’t cover the fact that its win7 and its not a hardware issue. the techs are rude and they still don’t have drivers for win 7 and this machine.

By: rOB bULFORD

rOB bULFORD — Wed, 16 Feb 2011 04:49:45 +0000

F$%K DELL!!!! I F$%KING HATE THEM!!!!!!!

By: Charles Bronson

Charles Bronson — Fri, 31 Dec 2010 00:57:53 +0000

So, I want to set the record straight without going into detail. I worked for this shitbag company and can safely say, the reps are put under extreme stress. I mean imagine having your calls recorded at random, then having your manager and his manager take you in a room and tell how shitty of a job your doin. And what I mean by shitty, is as a sales rep I didn’t bullshit you enough so you would buy shit you didn’t need. Force you get stuff on the Dell Preferred Account or try to ad a 60 inch tv to your order. We had metrics and levels we had to stay at each month and constantly threatened with us being fired. I had no idea the level of insanity Dell puts its employees through until I worked there. So, for the love of God, if you wanna take it out on someone who really deserve it, demand to speak with their supervisor or email michael dell directly and tell him how shitty his product is. michael.dell@dell.com. Its not that the reps are stupid, they are forced to deceive or risk loosing their jobs……sad.

By: justentime

justentime — Mon, 06 Dec 2010 17:57:24 +0000

dell sucks it took me 4 ever to get them to fix my laptop and now 2weeks later they cant find it and they told me they cant help me

By: Jon Caoile

Jon Caoile — Thu, 28 Oct 2010 22:06:01 +0000

HP creates extraordinary stuff. I purchased this merchandise from Officetronics and got screwed. Sold me a refurb and assured me it was new. Serial numbers and the refurbished stickers were removed. Officetronics is a entire hoax and con. Stay wide from Officetronics when purchasing Hewlett Packard (HP) goods. They have sorry critical reviews on Google. Company sales HP material as a scam. Other than that I bought from TigerDirect and my HP is working great!!!!