Comments on: My Frustrations with Dell’s Customer Service http://kyleeslick.com/fuck-dell/ Personal Weblog of Kyle Eslick Mon, 07 Nov 2011 22:42:17 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Anders http://kyleeslick.com/fuck-dell/#comment-2736 Anders Mon, 17 Oct 2011 22:49:12 +0000 http://kyleeslick.com/?p=42#comment-2736 You had me listening until you mentioned buying a Mac. The real answer would be to build your own computer, it's not that hard. You had me listening until you mentioned buying a Mac. The real answer would be to build your own computer, it’s not that hard.

]]> By: Frenchie http://kyleeslick.com/fuck-dell/#comment-2099 Frenchie Thu, 02 Jun 2011 22:09:09 +0000 http://kyleeslick.com/?p=42#comment-2099 The customer service at DELL is not really good, to say the least, and the HR is even worse than the customer service. Luckily i never bought a DELL, I always buy HP or ACER. Screw DELL The customer service at DELL is not really good, to say the least, and the HR is even worse than the customer service. Luckily i never bought a DELL, I always buy HP or ACER.
Screw DELL

]]> By: veryundell http://kyleeslick.com/fuck-dell/#comment-1558 veryundell Tue, 12 Apr 2011 20:00:36 +0000 http://kyleeslick.com/?p=42#comment-1558 fuck dell i have battled with my laptop for 3 days and lost grrrrr,for days now i have been trying to reinstall the crap factory vista cd,the sneaky dirtbags never provided a sata driver it needs ,now i have said driver and guess what .. it don't work,i have reinstalled many pcs and lappys but this thing sux real bad , trawled through days of bs online answers tryed everything even xp it spat that out too i'm never buying a dell ever again,there shit fails too much,own brand os think they smart but they aint, stick to actually building computers leave the os to the people that know what they're doing,their tech support is as good as pc worlds clueless idiot tech guys,trying to get milk from a 3 legged rocking horse fuck dell i have battled with my laptop for 3 days and lost grrrrr,for days now i have been trying to reinstall the crap factory vista cd,the sneaky dirtbags never provided a sata driver it needs ,now i have said driver and guess what .. it don’t work,i have reinstalled many pcs and lappys but this thing sux real bad , trawled through days of bs online answers tryed everything even xp it spat that out too i’m never buying a dell ever again,there shit fails too much,own brand os think they smart but they aint, stick to actually building computers leave the os to the people that know what they’re doing,their tech support is as good as pc worlds clueless idiot tech guys,trying to get milk from a 3 legged rocking horse

]]> By: dave http://kyleeslick.com/fuck-dell/#comment-961 dave Sun, 27 Feb 2011 16:18:02 +0000 http://kyleeslick.com/?p=42#comment-961 fuck dell and there lies of warranty and support. I bought a laptop with the full 3 year warranty. I have had one issue after another. First I bought it a month before win7 came out. the product page said it was compatible and when I called tech support I was told it would be no issue to upgrade and would have effect on my warranty. Now the computer goes to sleep and does not wake up. I called tech support and they sent me to paid support that they don't cover the fact that its win7 and its not a hardware issue. the techs are rude and they still don't have drivers for win 7 and this machine. fuck dell and there lies of warranty and support. I bought a laptop with the full 3 year warranty. I have had one issue after another. First I bought it a month before win7 came out. the product page said it was compatible and when I called tech support I was told it would be no issue to upgrade and would have effect on my warranty. Now the computer goes to sleep and does not wake up. I called tech support and they sent me to paid support that they don’t cover the fact that its win7 and its not a hardware issue. the techs are rude and they still don’t have drivers for win 7 and this machine.

]]> By: rOB bULFORD http://kyleeslick.com/fuck-dell/#comment-956 rOB bULFORD Wed, 16 Feb 2011 04:49:45 +0000 http://kyleeslick.com/?p=42#comment-956 F$%K DELL!!!! I F$%KING HATE THEM!!!!!!! F$%K DELL!!!! I F$%KING HATE THEM!!!!!!!

]]> By: Charles Bronson http://kyleeslick.com/fuck-dell/#comment-945 Charles Bronson Fri, 31 Dec 2010 00:57:53 +0000 http://kyleeslick.com/?p=42#comment-945 So, I want to set the record straight without going into detail. I worked for this shitbag company and can safely say, the reps are put under extreme stress. I mean imagine having your calls recorded at random, then having your manager and his manager take you in a room and tell how shitty of a job your doin. And what I mean by shitty, is as a sales rep I didn't bullshit you enough so you would buy shit you didn't need. Force you get stuff on the Dell Preferred Account or try to ad a 60 inch tv to your order. We had metrics and levels we had to stay at each month and constantly threatened with us being fired. I had no idea the level of insanity Dell puts its employees through until I worked there. So, for the love of God, if you wanna take it out on someone who really deserve it, demand to speak with their supervisor or email michael dell directly and tell him how shitty his product is. michael.dell@dell.com. Its not that the reps are stupid, they are forced to deceive or risk loosing their jobs......sad. So, I want to set the record straight without going into detail. I worked for this shitbag company and can safely say, the reps are put under extreme stress. I mean imagine having your calls recorded at random, then having your manager and his manager take you in a room and tell how shitty of a job your doin. And what I mean by shitty, is as a sales rep I didn’t bullshit you enough so you would buy shit you didn’t need. Force you get stuff on the Dell Preferred Account or try to ad a 60 inch tv to your order. We had metrics and levels we had to stay at each month and constantly threatened with us being fired. I had no idea the level of insanity Dell puts its employees through until I worked there. So, for the love of God, if you wanna take it out on someone who really deserve it, demand to speak with their supervisor or email michael dell directly and tell him how shitty his product is. michael.dell@dell.com. Its not that the reps are stupid, they are forced to deceive or risk loosing their jobs……sad.

]]> By: justentime http://kyleeslick.com/fuck-dell/#comment-125 justentime Mon, 06 Dec 2010 17:57:24 +0000 http://kyleeslick.com/?p=42#comment-125 dell sucks it took me 4 ever to get them to fix my laptop and now 2weeks later they cant find it and they told me they cant help me dell sucks it took me 4 ever to get them to fix my laptop and now 2weeks later they cant find it and they told me they cant help me

]]> By: Jon Caoile http://kyleeslick.com/fuck-dell/#comment-119 Jon Caoile Thu, 28 Oct 2010 22:06:01 +0000 http://kyleeslick.com/?p=42#comment-119 HP creates extraordinary stuff. I purchased this merchandise from Officetronics and got screwed. Sold me a refurb and assured me it was new. Serial numbers and the refurbished stickers were removed. Officetronics is a entire hoax and con. Stay wide from Officetronics when purchasing Hewlett Packard (HP) goods. They have sorry critical reviews on Google. Company sales HP material as a scam. Other than that I bought from TigerDirect and my HP is working great!!!! HP creates extraordinary stuff. I purchased this merchandise from Officetronics and got screwed. Sold me a refurb and assured me it was new. Serial numbers and the refurbished stickers were removed. Officetronics is a entire hoax and con. Stay wide from Officetronics when purchasing Hewlett Packard (HP) goods. They have sorry critical reviews on Google. Company sales HP material as a scam. Other than that I bought from TigerDirect and my HP is working great!!!!

]]> By: Mariane http://kyleeslick.com/fuck-dell/#comment-115 Mariane Sat, 28 Aug 2010 03:46:53 +0000 http://kyleeslick.com/?p=42#comment-115 They won't even let you send an email to support if you bought your computer outside of the US. They tell you to contact the support in the country where you bought it. So if you don't speak the language of this country you're screwed. I didn't care about the original language of this computer because I knew I was going to reinstall it straight away. I never dreamed that I would be barred from English-speaking support sites if I bought my laptop in another country. Phoning abroad and waiting one hour on the phone is not an option. Too expensive. So for me Dell customer support cannot be contacted at all, full stop. They won’t even let you send an email to support if you bought your computer outside of the US. They tell you to contact the support in the country where you bought it. So if you don’t speak the language of this country you’re screwed. I didn’t care about the original language of this computer because I knew I was going to reinstall it straight away. I never dreamed that I would be barred from English-speaking support sites if I bought my laptop in another country.

Phoning abroad and waiting one hour on the phone is not an option. Too expensive. So for me Dell customer support cannot be contacted at all, full stop.

]]> By: Bruce http://kyleeslick.com/fuck-dell/#comment-81 Bruce Wed, 19 May 2010 09:28:28 +0000 http://kyleeslick.com/?p=42#comment-81 Give Dell a prestigious consumer award....Tell your story via video on youtube with the climax being your blowing up of the offending piece of Dell crap, then make certain to link it to every social network site using 'Dell', 'pc', 'customer service' & every other appropriate keyword that someone researching/ buying a computer online might use for their google search...monetize it by selling "Dell sucks" bumper stickers, t shirts, refrigerator magnets, etc....then buy yourself a mac. Give Dell a prestigious consumer award….Tell your story via video on youtube with the climax being your blowing up of the offending piece of Dell crap, then make certain to link it to every social network site using ‘Dell’, ‘pc’, ‘customer service’ & every other appropriate keyword that someone researching/ buying a computer online might use for their google search…monetize it by selling “Dell sucks” bumper stickers, t shirts, refrigerator magnets, etc….then buy yourself a mac.

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