Comments for KyleEslick.com http://kyleeslick.com Personal Weblog of Kyle Eslick Mon, 07 Nov 2011 22:42:17 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Best Standup Comedians of All Time by Sarah S. http://kyleeslick.com/best-standup-comedians-of-all-time/#comment-2737 Sarah S. Mon, 07 Nov 2011 22:42:17 +0000 http://kyleeslick.com/?p=163#comment-2737 I would add Ron White to that list! :D Also glad to see Tosh made it! I would add Ron White to that list! :D Also glad to see Tosh made it!

]]> Comment on My Frustrations with Dell’s Customer Service by Anders http://kyleeslick.com/fuck-dell/#comment-2736 Anders Mon, 17 Oct 2011 22:49:12 +0000 http://kyleeslick.com/?p=42#comment-2736 You had me listening until you mentioned buying a Mac. The real answer would be to build your own computer, it's not that hard. You had me listening until you mentioned buying a Mac. The real answer would be to build your own computer, it’s not that hard.

]]> Comment on Best Standup Comedians of All Time by Connor http://kyleeslick.com/best-standup-comedians-of-all-time/#comment-2717 Connor Sat, 27 Aug 2011 00:34:53 +0000 http://kyleeslick.com/?p=163#comment-2717 great choices, daniel tosh would be at the top of my list because he has a ridiculous amount of material and all of its awesome 1-Tosh 2-Jim Gaffigan 3-Dave Chappele 4-Dave Attell 5-Lous Ck great choices, daniel tosh would be at the top of my list because he has a ridiculous amount of material and all of its awesome
1-Tosh
2-Jim Gaffigan
3-Dave Chappele
4-Dave Attell
5-Lous Ck

]]> Comment on Best Standup Comedians of All Time by Cami Eslick http://kyleeslick.com/best-standup-comedians-of-all-time/#comment-2714 Cami Eslick Fri, 19 Aug 2011 21:09:33 +0000 http://kyleeslick.com/?p=163#comment-2714 I can't believe you left Dan Naturman off. Almost as bad as when he got the shaft on LCS. Patrice O'Neal? I can’t believe you left Dan Naturman off. Almost as bad as when he got the shaft on LCS. Patrice O’Neal?

]]> Comment on Dell Computers: A Customer Service Nightmare by George http://kyleeslick.com/dell-computers-customer-service-nightmare/#comment-2625 George Wed, 20 Jul 2011 21:30:59 +0000 http://kyleeslick.com/?p=44#comment-2625 Hi, thank you for your post. I'm going through "Dell Hell" as we speak. First, I bought a new Dell Inspiron (aka "I-spit-on-u-moron") in Dec and my monitor suddenly stopped working last month. Like all the above comments, I had a great experience ordering my Dell, but not such a great experience trying to get the monitor replaced. After I called Dell and went through the several transfers, hang-ups, and call backs that seems to be status quo for Dell per my experience and comments above, I finally reached someone through the online chat, which didn't end well and I completely blew up. Fast forward, I've since mailed my dell to the U.S. to have a buddy of mine assist, but no such luck as Dell Customer Service is a complete joke. I've called 5x, my buddy has called 3x. We've both explained same story, given same Service Tag and Serial Number information and it's like every time we call, we have to start from the beginning only to be cut off. Seriously, after paying for all the long distance calls, shipping my monitor back to the U.S., wasting my time, my buddy's time, I could have bought a new computer system and monitor. I have a MAC and love it, but need a PC for work. My solution was to buy a used (smaller) temp monitor which is working great. Anyway, thanks for letting me vent. Here's a copy of the online session...you decide: 06/10/2011 03:39:23PM Session Started with Agent (CLKsmb_Alex_188642) 06/10/2011 03:39:28PM Agent (CLKsmb_Alex_188642): "Thank you for contacting Dell Small and Medium Business Hardware Support. My name is Alex. How may I help you today?" 06/10/2011 03:40:13PM George: "Hello Alex. I just purchased a Dell from you in December and my monitor isn't working." 06/10/2011 03:41:32PM George: "I've researched and changed power cords, plugs, etc., but screen remains black and no lights whatsoever....how do I return?" 06/10/2011 03:42:33PM Agent (CLKsmb_Alex_188642): "Pleased to meet you, George." 06/10/2011 03:43:05PM George: "Likewise" 06/10/2011 03:45:02PM Agent (CLKsmb_Alex_188642): "Can you confirm the system that you would like to have support with is the INSPIRON ZINO HD with the Service Tag:8D4ZPN1 ?" 06/10/2011 03:45:38PM George: "Yes, this is the system and service tag." 06/10/2011 03:46:12PM Agent (CLKsmb_Alex_188642): "In case we get disconnected in chat, would it be okay if I call you at this number 702-395-7219 ? Also, is degrellg@yahoo.com your primary email address?" 06/10/2011 03:46:27PM George: "Yes and yes" 06/10/2011 03:47:16PM Agent (CLKsmb_Alex_188642): "Thank you for the confirmation. To give you an update, you still have an active Hardware Warranty contract that will expire on December 17, 2011. Going back to the issue that you mentioned earlier..." 06/10/2011 03:47:47PM George: "Thank you for warranty update." 06/10/2011 03:49:15PM Agent (CLKsmb_Alex_188642): "When you power on the system, check the power button if it shows in blinking amber." 06/10/2011 03:50:32PM George: "The inspirion is solid white and no light for the monitor" 06/10/2011 03:51:17PM Agent (CLKsmb_Alex_188642): "CHecked the diagnostic LED and tell me which one are lit?" 06/10/2011 03:51:25PM George: "I've tried all the recommended solutions like checking plugs, using new cords, using new power outlet....the monitor is not turning on" 06/10/2011 03:52:15PM George: "Nothing on monitor is lit. The inspiron only has a solid white power light...I'm using my MAC to type to you and don't have access to check anything on the inspirion" 06/10/2011 03:52:35PM George: "except the power light" 06/10/2011 03:53:13PM Agent (CLKsmb_Alex_188642): "I am referring to the numlock, scroll lock and capslock LEDs" 06/10/2011 03:54:08PM George: "Sorry about that. No lights are on currently, but I pressed number lock and it's lit up now" 06/10/2011 03:54:34PM George: "Just pressed the Caps lock and it's on now as well" 06/10/2011 03:55:08PM Agent (CLKsmb_Alex_188642): "Do you have external monitor to use?" 06/10/2011 03:55:55PM George: "Unfortunately, I do not. Just my MAC and don't think I can connect the insperion to it...can I?" 06/10/2011 03:57:45PM Agent (CLKsmb_Alex_188642): "Based on the symptoms you have mentioned and on the results of troubleshooting, this indicates that the LCD KIT and Motherboard has gone faulty and needs to be replaced. What I can do for you is arrange an "On-Site" service to be conducted after 1-2 busi" ness days. I will be booking for a Dell Certified Technician with the part replacement to make sure that all parts are checked and installed properly. In case the problem persists, the system technician will take necessary actions. Would you like me to go ahead and book that for you? 06/10/2011 03:59:54PM George: "It would be fine, but I should let you know that I'm with the U.S. Military and based out of Ramstein,Germany (same place I was when I ordered the Dell and had shipped). Is this ok, or should I just mail monitor back?" 06/10/2011 04:01:04PM Agent (CLKsmb_Alex_188642): "I apologize for the inconvenience. We can only service and send parts within the US." 06/10/2011 04:01:52PM Agent (CLKsmb_Alex_188642): "If you want send the system back to us and once there chat back to us again so that the we can send the parts and onsite technician where the system is?" 06/10/2011 04:02:23PM George: "Sure, what address should I mail to?" 06/10/2011 04:03:32PM Agent (CLKsmb_Alex_188642): "Mail it on your US address. You cannot send your system to us from there." 06/10/2011 04:04:08PM George: "My military address is a US address (PSC 10 Box 15, APO AE 09142)" 06/10/2011 04:04:52PM Agent (CLKsmb_Alex_188642): "Do you have no physical address in the US?" 06/10/2011 04:06:12PM George: "We've been in Germany for 7 years now. The address that you mailed me the computer to me is the miltary address listed above and is a U.S. address." 06/10/2011 04:06:57PM Agent (CLKsmb_Alex_188642): "Okay. For that case, I suggest you to just transfer the warranty of the system from US to Germany so that it can be serviced there." 06/10/2011 04:07:17PM George: "I can mail the computer to you and give you my parents address in the U.S. if you would like to mail the new or repaired monitor back to them." 06/10/2011 04:07:42PM George: "I don't want to transfer warranty to Germany...too hard to get service." 06/10/2011 04:08:13PM Agent (CLKsmb_Alex_188642): "Then send the system to US address where it can be serviced." 06/10/2011 04:08:31PM Agent (CLKsmb_Alex_188642): "Once there, chat back to us so that we can process the dispatch. 06/10/2011 04:09:36PM George: "OK, I will send to my parents address, but you did just lose all my business for any future orders and I'll be sure to spread your shitty service to my entire unit. Have a great day!" 06/10/2011 04:09:56PM Session Ended Hi, thank you for your post. I’m going through “Dell Hell” as we speak. First, I bought a new Dell Inspiron (aka “I-spit-on-u-moron”) in Dec and my monitor suddenly stopped working last month. Like all the above comments, I had a great experience ordering my Dell, but not such a great experience trying to get the monitor replaced. After I called Dell and went through the several transfers, hang-ups, and call backs that seems to be status quo for Dell per my experience and comments above, I finally reached someone through the online chat, which didn’t end well and I completely blew up. Fast forward, I’ve since mailed my dell to the U.S. to have a buddy of mine assist, but no such luck as Dell Customer Service is a complete joke. I’ve called 5x, my buddy has called 3x. We’ve both explained same story, given same Service Tag and Serial Number information and it’s like every time we call, we have to start from the beginning only to be cut off. Seriously, after paying for all the long distance calls, shipping my monitor back to the U.S., wasting my time, my buddy’s time, I could have bought a new computer system and monitor. I have a MAC and love it, but need a PC for work. My solution was to buy a used (smaller) temp monitor which is working great. Anyway, thanks for letting me vent. Here’s a copy of the online session…you decide:

06/10/2011 03:39:23PM Session Started with Agent (CLKsmb_Alex_188642)
06/10/2011 03:39:28PM Agent (CLKsmb_Alex_188642): “Thank you for contacting Dell Small and Medium Business Hardware Support. My name is Alex. How may I help you today?”
06/10/2011 03:40:13PM George: “Hello Alex. I just purchased a Dell from you in December and my monitor isn’t working.”
06/10/2011 03:41:32PM George: “I’ve researched and changed power cords, plugs, etc., but screen remains black and no lights whatsoever….how do I return?”
06/10/2011 03:42:33PM Agent (CLKsmb_Alex_188642): “Pleased to meet you, George.”
06/10/2011 03:43:05PM George: “Likewise”
06/10/2011 03:45:02PM Agent (CLKsmb_Alex_188642): “Can you confirm the system that you would like to have support with is the INSPIRON ZINO HD with the Service Tag:8D4ZPN1 ?”
06/10/2011 03:45:38PM George: “Yes, this is the system and service tag.”
06/10/2011 03:46:12PM Agent (CLKsmb_Alex_188642): “In case we get disconnected in chat, would it be okay if I call you at this number 702-395-7219 ? Also, is degrellg@yahoo.com your primary email address?”
06/10/2011 03:46:27PM George: “Yes and yes”
06/10/2011 03:47:16PM Agent (CLKsmb_Alex_188642): “Thank you for the confirmation. To give you an update, you still have an active Hardware Warranty contract that will expire on December 17, 2011. Going back to the issue that you mentioned earlier…”
06/10/2011 03:47:47PM George: “Thank you for warranty update.”
06/10/2011 03:49:15PM Agent (CLKsmb_Alex_188642): “When you power on the system, check the power button if it shows in blinking amber.”
06/10/2011 03:50:32PM George: “The inspirion is solid white and no light for the monitor”
06/10/2011 03:51:17PM Agent (CLKsmb_Alex_188642): “CHecked the diagnostic LED and tell me which one are lit?”
06/10/2011 03:51:25PM George: “I’ve tried all the recommended solutions like checking plugs, using new cords, using new power outlet….the monitor is not turning on”
06/10/2011 03:52:15PM George: “Nothing on monitor is lit. The inspiron only has a solid white power light…I’m using my MAC to type to you and don’t have access to check anything on the inspirion”
06/10/2011 03:52:35PM George: “except the power light”
06/10/2011 03:53:13PM Agent (CLKsmb_Alex_188642): “I am referring to the numlock, scroll lock and capslock LEDs”
06/10/2011 03:54:08PM George: “Sorry about that. No lights are on currently, but I pressed number lock and it’s lit up now”
06/10/2011 03:54:34PM George: “Just pressed the Caps lock and it’s on now as well”
06/10/2011 03:55:08PM Agent (CLKsmb_Alex_188642): “Do you have external monitor to use?”
06/10/2011 03:55:55PM George: “Unfortunately, I do not. Just my MAC and don’t think I can connect the insperion to it…can I?”
06/10/2011 03:57:45PM Agent (CLKsmb_Alex_188642): “Based on the symptoms you have mentioned and on the results of troubleshooting, this indicates that the LCD KIT and Motherboard has gone faulty and needs to be replaced. What I can do for you is arrange an “On-Site” service to be conducted after 1-2 busi”
ness days. I will be booking for a Dell Certified Technician with the part replacement to make sure that all parts are checked and installed properly. In case the problem persists, the system technician will take necessary actions. Would you like me to go
ahead and book that for you?
06/10/2011 03:59:54PM George: “It would be fine, but I should let you know that I’m with the U.S. Military and based out of Ramstein,Germany (same place I was when I ordered the Dell and had shipped). Is this ok, or should I just mail monitor back?”
06/10/2011 04:01:04PM Agent (CLKsmb_Alex_188642): “I apologize for the inconvenience. We can only service and send parts within the US.”
06/10/2011 04:01:52PM Agent (CLKsmb_Alex_188642): “If you want send the system back to us and once there chat back to us again so that the we can send the parts and onsite technician where the system is?”
06/10/2011 04:02:23PM George: “Sure, what address should I mail to?”
06/10/2011 04:03:32PM Agent (CLKsmb_Alex_188642): “Mail it on your US address. You cannot send your system to us from there.”
06/10/2011 04:04:08PM George: “My military address is a US address (PSC 10 Box 15, APO AE 09142)”
06/10/2011 04:04:52PM Agent (CLKsmb_Alex_188642): “Do you have no physical address in the US?”
06/10/2011 04:06:12PM George: “We’ve been in Germany for 7 years now. The address that you mailed me the computer to me is the miltary address listed above and is a U.S. address.”
06/10/2011 04:06:57PM Agent (CLKsmb_Alex_188642): “Okay. For that case, I suggest you to just transfer the warranty of the system from US to Germany so that it can be serviced there.”
06/10/2011 04:07:17PM George: “I can mail the computer to you and give you my parents address in the U.S. if you would like to mail the new or repaired monitor back to them.”
06/10/2011 04:07:42PM George: “I don’t want to transfer warranty to Germany…too hard to get service.”
06/10/2011 04:08:13PM Agent (CLKsmb_Alex_188642): “Then send the system to US address where it can be serviced.”
06/10/2011 04:08:31PM Agent (CLKsmb_Alex_188642): “Once there, chat back to us so that we can process the dispatch.
06/10/2011 04:09:36PM George: “OK, I will send to my parents address, but you did just lose all my business for any future orders and I’ll be sure to spread your shitty service to my entire unit. Have a great day!”
06/10/2011 04:09:56PM Session Ended

]]> Comment on My Frustrations with Dell’s Customer Service by Frenchie http://kyleeslick.com/fuck-dell/#comment-2099 Frenchie Thu, 02 Jun 2011 22:09:09 +0000 http://kyleeslick.com/?p=42#comment-2099 The customer service at DELL is not really good, to say the least, and the HR is even worse than the customer service. Luckily i never bought a DELL, I always buy HP or ACER. Screw DELL The customer service at DELL is not really good, to say the least, and the HR is even worse than the customer service. Luckily i never bought a DELL, I always buy HP or ACER.
Screw DELL

]]> Comment on Dell Computers: A Customer Service Nightmare by Kaan http://kyleeslick.com/dell-computers-customer-service-nightmare/#comment-1894 Kaan Wed, 18 May 2011 10:20:36 +0000 http://kyleeslick.com/?p=44#comment-1894 You are right. I totally agree with you. Thanks. You are right. I totally agree with you. Thanks.

]]> Comment on Dell Computers: A Customer Service Nightmare by Chris Chaney http://kyleeslick.com/dell-computers-customer-service-nightmare/#comment-1599 Chris Chaney Thu, 21 Apr 2011 16:15:57 +0000 http://kyleeslick.com/?p=44#comment-1599 Hi, Total agreement with Dell Hell comments. I put a promotional order from this Monday into the "cart" they provide for on line orders , that I've used successfully for over 20 years of purchasing Dells. (I currently am looking at 4 Dell products as we speak). I put the potential order in the cart on the day the promotion came out...Monday this week. I decided to order the cart, so I called Tuesday trying to reach the nice sales associate who had sold me a machine this Janury. They get paid commission so that was the least I could do. Will Watson (his hame) wasn't in on Tuesday. I tried Wednesday (yesterday) and he still wasn't in. I left him a voice mail and sent him an email yesterday as well. No response. Not to worry, the promotion is good until May 2, 2011 as clearly stated on the print-out of the cart I made. It did indeed state to "see details". In my mind, that means a description of how long it may take to ship the computer, some items may ship at different dates, etc. In any case, yesterday (the SECOND DAY OF THE 14 DAY PROMOTION), I called again and thought I'd speak to a sales associate about some questions I had about my cart before I finalized it with Will Watson. He strangely didn't have the same "cart" available on his screen...(the price was several hundred dollars higher than the one I had originated two days prior). Not to worry, I thought I'd get that straightened out when Will Watson called back. He to this minute has not responded. Because of that, I tried to actually place the order this AM without giving Will his commission. The lady I spoke to...in "Concierge" since Will wasn't available, reviewed an email I sent her of the CART I had printed out two days prior when the promotion came out. She said that unfortunately that promotion had been pulled! She said she'd try to put the best order she could together for me. Why bother, the guy yesterday had already done that. I asked for a SALES SUPERVISOR. From that point on (one hour and forty-one minutes), I spoke to SHERWIN who was unfortunately in "Business Sales Support" and he'd have to transfer me. I told him I was on hold for a SALES SUPERVISOR. Next, I was put in touch with GUSTAVO. He was a receptionist! I went through the entire "what is your name, your address, etc.," with him so he could "properly connect" me. Then I was on hold until AHMED answered the phone. He is a basic customer service man. NOT a supervisor. I told him again I was on hold for a SALES SUPERVISOR. His verbatim words to me, again after being on hold for about 3 more minutes, was "I'm sorry but I spoke to the Sales Team and they said there was nothing they could do". That was it. I never got to speak to a Sales Supervisor, and I can now see why. This smacks of the epitome of "bait and switch". I can understand a promotion being pulled early for whatever reason. However, 2 days into a 14 day promotion...is the definition of "bait and switch". Also, had I not tried to be loyal to the sales associate who had helped me before there wouldn't have been ANY delay in my order. This all fell on deaf ears at Dell. APPLE, here I come. Enough is enough. This is over 20 years of, some would say, blind loyalty to Dell. They know how long I've been with them and apparently they simply don't care. That was one of the reasons I asked to speak to a SUPERVISOR. I was unfortunately disallowed to do so by the sales people who surely don't care they lost just another prospect. Little do they know who they lost today. Hi,
Total agreement with Dell Hell comments. I put a promotional order from this Monday into the “cart” they provide for on line orders , that I’ve used successfully for over 20 years of purchasing Dells. (I currently am looking at 4 Dell products as we speak). I put the potential order in the cart on the day the promotion came out…Monday this week. I decided to order the cart, so I called Tuesday trying to reach the nice sales associate who had sold me a machine this Janury. They get paid commission so that was the least I could do. Will Watson (his hame) wasn’t in on Tuesday. I tried Wednesday (yesterday) and he still wasn’t in. I left him a voice mail and sent him an email yesterday as well. No response. Not to worry, the promotion is good until May 2, 2011 as clearly stated on the print-out of the cart I made. It did indeed state to “see details”. In my mind, that means a description of how long it may take to ship the computer, some items may ship at different dates, etc. In any case, yesterday (the SECOND DAY OF THE 14 DAY PROMOTION), I called again and thought I’d speak to a sales associate about some questions I had about my cart before I finalized it with Will Watson. He strangely didn’t have the same “cart” available on his screen…(the price was several hundred dollars higher than the one I had originated two days prior). Not to worry, I thought I’d get that straightened out when Will Watson called back. He to this minute has not responded. Because of that, I tried to actually place the order this AM without giving Will his commission. The lady I spoke to…in “Concierge” since Will wasn’t available, reviewed an email I sent her of the CART I had printed out two days prior when the promotion came out. She said that unfortunately that promotion had been pulled! She said she’d try to put the best order she could together for me. Why bother, the guy yesterday had already done that. I asked for a SALES SUPERVISOR. From that point on (one hour and forty-one minutes), I spoke to SHERWIN who was unfortunately in “Business Sales Support” and he’d have to transfer me. I told him I was on hold for a SALES SUPERVISOR. Next, I was put in touch with GUSTAVO. He was a receptionist! I went through the entire “what is your name, your address, etc.,” with him so he could “properly connect” me. Then I was on hold until AHMED answered the phone. He is a basic customer service man. NOT a supervisor. I told him again I was on hold for a SALES SUPERVISOR. His verbatim words to me, again after being on hold for about 3 more minutes, was “I’m sorry but I spoke to the Sales Team and they said there was nothing they could do”. That was it. I never got to speak to a Sales Supervisor, and I can now see why. This smacks of the epitome of “bait and switch”. I can understand a promotion being pulled early for whatever reason. However, 2 days into a 14 day promotion…is the definition of “bait and switch”. Also, had I not tried to be loyal to the sales associate who had helped me before there wouldn’t have been ANY delay in my order. This all fell on deaf ears at Dell. APPLE, here I come. Enough is enough. This is over 20 years of, some would say, blind loyalty to Dell. They know how long I’ve been with them and apparently they simply don’t care. That was one of the reasons I asked to speak to a SUPERVISOR. I was unfortunately disallowed to do so by the sales people who surely don’t care they lost just another prospect. Little do they know who they lost today.

]]> Comment on My Frustrations with Dell’s Customer Service by veryundell http://kyleeslick.com/fuck-dell/#comment-1558 veryundell Tue, 12 Apr 2011 20:00:36 +0000 http://kyleeslick.com/?p=42#comment-1558 fuck dell i have battled with my laptop for 3 days and lost grrrrr,for days now i have been trying to reinstall the crap factory vista cd,the sneaky dirtbags never provided a sata driver it needs ,now i have said driver and guess what .. it don't work,i have reinstalled many pcs and lappys but this thing sux real bad , trawled through days of bs online answers tryed everything even xp it spat that out too i'm never buying a dell ever again,there shit fails too much,own brand os think they smart but they aint, stick to actually building computers leave the os to the people that know what they're doing,their tech support is as good as pc worlds clueless idiot tech guys,trying to get milk from a 3 legged rocking horse fuck dell i have battled with my laptop for 3 days and lost grrrrr,for days now i have been trying to reinstall the crap factory vista cd,the sneaky dirtbags never provided a sata driver it needs ,now i have said driver and guess what .. it don’t work,i have reinstalled many pcs and lappys but this thing sux real bad , trawled through days of bs online answers tryed everything even xp it spat that out too i’m never buying a dell ever again,there shit fails too much,own brand os think they smart but they aint, stick to actually building computers leave the os to the people that know what they’re doing,their tech support is as good as pc worlds clueless idiot tech guys,trying to get milk from a 3 legged rocking horse

]]> Comment on My Frustrations with Dell’s Customer Service by dave http://kyleeslick.com/fuck-dell/#comment-961 dave Sun, 27 Feb 2011 16:18:02 +0000 http://kyleeslick.com/?p=42#comment-961 fuck dell and there lies of warranty and support. I bought a laptop with the full 3 year warranty. I have had one issue after another. First I bought it a month before win7 came out. the product page said it was compatible and when I called tech support I was told it would be no issue to upgrade and would have effect on my warranty. Now the computer goes to sleep and does not wake up. I called tech support and they sent me to paid support that they don't cover the fact that its win7 and its not a hardware issue. the techs are rude and they still don't have drivers for win 7 and this machine. fuck dell and there lies of warranty and support. I bought a laptop with the full 3 year warranty. I have had one issue after another. First I bought it a month before win7 came out. the product page said it was compatible and when I called tech support I was told it would be no issue to upgrade and would have effect on my warranty. Now the computer goes to sleep and does not wake up. I called tech support and they sent me to paid support that they don’t cover the fact that its win7 and its not a hardware issue. the techs are rude and they still don’t have drivers for win 7 and this machine.

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