Just wanted to write a quick post and give props to Amazon.  I’ve been a long time customer of theirs (probably since the  late 1990′s) and order at least two packages a month.  I am also a very active Amazon Associates affiliate.  Over the past decade I’ve always been pleased with their products and haven’t really had any problems along the way. 

Anyway, I digress.  About 3 weeks ago I ordered a new video game for the boys (ah, who am I kidding.  It is for me as well!).  As usual everything went flawlessly and I didn’t think anything of it.  Today I received an email from Amazon letting me know that the price of the video game I bought went down since I last bought it, so they were crediting me with the difference ($2.50 back on a $45.00 purchase).  At first it took me by surprise, but the more I thought about it, it really doesn’t surprise me.  After all, Amazon just gets it and they always have.  That is why they are so successful.  

Make shopping easy, allow for your users to review products, and now they refund you if the price changes (I assume this is a limited window after you buy the product – maybe just price changes within a month of purchase?).  Now those people that are worried about a price drop no longer have to worry and can go purchase the product they want without waiting.

Great job Amazon!  For your reference, here is the letter I received:

Greetings from Amazon.com.

During a recent review of your order, we noticed that we now offer a
lower price on “XXXXXXXXXX” than at the time you
placed your order.

We value your business and have requested a refund of XXXXX to your
credit card.  This amount reflects the difference between the price
you were charged and the current, lower price.  The refund should be
processed in the next few days and should appear as a credit on your
next billing statement.